Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!   

POSITION:  Housekeeper/Room Attendant    

JOB SUMMARY  

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!      

JOB RESPONSIBILITIES 

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction 

• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures 

• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet 

• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc. 

•  Perform other tasks as necessary or required to meet or exceed guest satisfaction  

PROFESSIONAL EXPERIENCE 

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred) 

• Excellent customer service skills 

INDUSTRY EXPERIENCE 

• Previous experience in the hospitality industry (preferred) 

• Previous experience as a housekeeper/room attendant or janitorial services (preferred)  

Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!   

POSITION:  Laundry Attendant    

JOB SUMMARY  

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The laundry attendant performs routine duties of washing, drying, and folding all linen within the hotel.  The laundry attendant identifies and treats stains on any linen and takes pride in a clean and organized workspace.  This job takes a team player and someone with attention to detail.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!      

JOB RESPONSIBILITIES  

• Consistently offer professional, friendly, and attentive service to guests and staff; anticipate the needs so the housekeepers by providing them with linen they need to service guest rooms; inspect laundry for stains and tears, treat stains, launder all linen and fold it according to hotel standard; perform inventory once a month; stock housekeeping carts and maintain overall cleanliness in the laundry room. 

• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures 

• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in any area of the property immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc. 

• Perform other tasks as necessary or required to meet or exceed guest satisfaction  

PROFESSIONAL EXPERIENCE 

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred) 

• Excellent customer service skills 

INDUSTRY EXPERIENCE 

• Previous experience in the hospitality industry (preferred) 

• Previous experience as a housekeeper/room attendant or janitorial services (preferred)  

REQUIRED SKILLS 

Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!   

POSITION:  Breakfast Host    

JOB SUMMARY  

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Would you like to welcome our guests to the breakfast bar each morning with the ability to deliver excellent customer service by providing an enjoyable dining experience?  If so, being our Breakfast Host with us may be the job for you!  Our Breakfast Host will ensure that our guests are satisfied and will look forward to another awesome experience with us!    

JOB RESPONSIBILITIES 

• Consistently offer professional, friendly, and attentive service to guests; interact with guests and answer questions that guests may have pertaining to their dining experience; become familiar with our hotel, services offered, hours of operation, nearby places of interest, etc. 

• Set up and maintain the hot “On the House” breakfast and breakfast bar each morning by following the hotel franchise breakfast guidelines; be familiar with breakfast items and beverage choices  

• Collapse breakfast bar and dining area each morning; replenish and restock breakfast items to prepare for the next day; communicate with hotel management regarding inventory of all breakfast products and any additional feedback  

• Maintain cleanliness of work area throughout the shift that meet the county health codes and the hotel quality assurance requirements; practice clean-as-you-go procedures for breakfast bar, dining and preparation areas 

• Monitor and continually replenish breakfast bar as needed to ensure guests have a variety of breakfast items to select from; ensure that the breakfast display and dining area are always clean and appealing   

• Comply with sanitation regulations, guidelines and safety standards pertaining to food products; protect establishment and patrons by adhering to sanitation and safety guidelines   

• Perform other tasks as necessary or required to meet or exceed guest satisfaction  

PROFESSIONAL EXPERIENCE 

• High-school graduate or equivalent and a minimum of six months work-related experience (food and beverage, waitstaff/server, banquet experience - preferred) 

• Excellent customer service skills 

• Previous experience in the hospitality industry (preferred)
• Experience in hospitality sales, policies, and procedures (preferred)

• Must be able to travel – up to 20%
• Persuasive interpersonal skills, self-directed, and independent 
• Ability to work in a fast-paced environment
• Must be flexible to work varied schedules
• Excellent written and oral communication skills
• Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate  
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive 
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

• Previous experience in the hospitality industry (preferred)
• Experience in hospitality sales, policies, and procedures (preferred)

• Must be able to travel – up to 20%
• Persuasive interpersonal skills, self-directed, and independent 
• Ability to work in a fast-paced environment
• Must be flexible to work varied schedules
• Excellent written and oral communication skills
• Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate  
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive 
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

SUMMARY: Houseman must clean common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom and all meeting rooms. Houseman should demonstrate good customer service skills and complete tasks in a timely manner. Housemen may be required to lift heavy items (sometimes upstairs); interact with guests in a professional/helpful manner; operate vacuums and use different types of cleaning solutions. 

Professional Experience 

• Preferably 6 month’s experience in cleaning or janitorial related field 

Essential Functions

• Wear uniform per hotel standards; adhere to professional grooming standards 

• Clean common areas per hotel standards and hotel provided training, to include but not limited to 

• Cleaning front glass doors

• Vacuuming, sweeping/mopping floors in all areas assigned

• Clean parking lot and pick up trash

• Dust all areas assigned

• Wipe down tables and pick up dishes in breakfast area

• Ensure lighting is functional

• Clean the doors, walls, and tracks in elevator

• Keep clutter and debris out of pool and pool area

• Empty trash and recycling bins in pool area

• Clean up wet areas and use wet floor signs

• Straighten furniture

• Check ice machine and clean surface